Getting Support
We understand that purchasing an industrial machine is a significant investment and placement of your trust in our expertise. This is why we have evolved to provide you a support system unmatched in performance, no matter what your location.
As a machine-tool OEM we have grown up in a remote country supporting Customers across very large distances. In this time we learned that being a genuine expert is the most important ingredient to getting you up and running fast.
Our expertise is unmatched because people who support you are the same people who design and manufacture your machines. When you talk to us you will only ever speak to a genuine product expert, who can assist you with any query in minutes.
All of our products are designed modularly so that they can be both quickly diagnosed remotely as well as serviced simply with replacement parts. We keep all spare parts in stock available immediately. We also provide a repair-swap service World-wide which enables us to fix your machines by repair, including without any downtime.
Our support is so effective that our Customers regularly rate it as the best and fastest in the business.
In order to get assistance from us – you have come to the right place.
But we will need some information from you first.
Please fill out all the fields in the form below. Please also provide us with the following using the files drag-and-drop field:
• A picture of your machine serial number plate;
• A picture of the your machine screen;
• A picture of your machine motor;
When you provide us all information, the system will register your case with our support, you will get a confirmation message immediately, and a technician will contact you within 60 minutes via Whatsapp.